Once the final order is placed by the customer, GreenMonkey will arrange for the order to go to production and will provide an estimated date for dispatch of garments. 

BULK ORDER (the most common)

A bulk order by a team, club, individual or corporate, is a single payment and a one-time shipping arrangement. We require 100% payment of the total order before production commences.  In special circumstances we can accept 50% deposit to confirm production, and 50% payable prior shipping - by prior arrangement.

Reordering has a $250 minimum amount, however minimum units are waived. Unless ordering J03, BO3 or any Trail clothing.  However, if this is going to be difficult for you, please discuss directly as we will have some alternative options that will work for you.

Most popular choice for clubs and large groups/teams

We can offer online team stores upon request. This will allow your team or club members to purchase individually from the GreenMonkey online store and ship directly to each person. We can also ship in bulk to one-location if that is desired. The pricing will be based on the type of shipping service used. 

Individual team members will be charged for their orders at the time of placement to include all shipping and GST. 

• Team store orders can be processed using a credit, debit card, or PayPal. We also offer ShopPay and AfterPay.
• There is a surcharge fee of 3.5% added onto the bulk 2024 prices. 
• All online orders are final. However, within reason, we will permit one exchange if the sizing is incorrect. 

GreenMonkey offers the opportunity to order without minimum order, however the pricing for one garment is typically double the price of 5+ units. We also offer the opportunity to order other garments below the 5+ minimum for the same price as the 5+ price break. This is the 5+1 structure. For example, if a client has ordered 5+ jerseys, a client is then able to order 1 winter jacket at the 5+ price level. 

Further notes:

• A customer is allowed to mix gender specific garments and sizing to achieve the 5+ pricing level. 
• Example: J04 Pro Aero Jersey mens (4) and J04 Pro Aero Womens (1)
• However the J03 Bullet Jersey and B03 Bib shorts and all the Trail collection will need 5+ units per gender, if under quantity the price will be 200% for 1-2 units and 150% for 3-4 units.  Please talk to us if cannot meet the min requirements for these styles, as we maybe able to combine. 

To ensure delivery is on-time, it is vital the orders are placed with at least 6 weeks in advance of your deadline. We do have express production services which will cost an additional flat fee of $250+GST for 1-2 weeks turn-around. Most of our production time-frames are from 3-4 weeks plus a current freight transit time of 7 days.

Delays from couriers and customs is not the responsibility of GreenMonkey. 

Please allow ample time for your orders to go through production, if short on time we will need to upgrade you to EXPRESS which costs a flat fee of $250+GST regardless of order size.

NEW ORDERS

$300 deposit required to begin the project

There is no minimum order, however the price is double the 5+ pricing tier for 1-2 pieces and 150% for 3-4 pieces. 

REORDERS

Reorders can follow the previous order pricing unless there has been a general price increase. 

1-3 PIECE RE-ORDERS will incur the $60 FEE to cover DHL EXPRESS

Upon request GreenMonkey fit kits can be sent out for a fit kit party night. However, we require a credit card authorisation to be completed. If the fit kit goes missing or is returned damaged, the credit card will be charged.

We bear the cost of shipping of fit kits to you. 

DESIGN FEES

First two hours of design time is included in your project at no extra cost.

Additional design charges are $100+GST per hour.

Fluro colour choices will incur $6 per garment extra cost.
 

For certain styles, we offer product modifications such as sleeve length and bib shorts length FREE of charge. Please discuss with us if you have any requirements. 

If you would like reflective logo printing for increased visibility, there is a charge of $10-$15 per garment depending on the size and number of logos printed with reflective material. 

We offer off-set printing of your logo onto pre-dye solid colour fabrics for $10 per logo.

We can add individual names on garments for an extra charge of $10.

Online Stores Bulk ship to one location – There is a Shipping and handling fee 4% of the garment total for each individual order, this will be built into the price you see online.

Team Stores Bulk ship to one location with individual sort – Shipping and handling fee $4 plus 4% of the garment total for each individual order.

Online Individual ship charge – Shipping and handling fee $12 plus 4% of garment total for each individual order.

GreenMonkey reserves the right to use reproductions of client garments and may advertise that fact GreenMonkey supplies the customer its clothing on GreenMonkey social media channels and other advertising outlets. 

All GreenMonkey products purchased from GreenMonkey or a GreenMonkey re-seller have a full warranty to the original owner against defects in the fabrics and the workmanship for six months.

We offer 50% discount on replacement kit

If you crash and damage your kit.

It needs to be current season kit to qualify for the discount. Please see our CRASH REPLACEMENT PAGE

We have standard placement of our logos on all of our custom gear.