This is an online direct-to-consumer and dealer website owned and operated by Green Monkey Velo.
PRICING AND PAYMENT:
Currently we accept any major credit card (Visa, MasterCard, American Express, etc) and also can use Pay Pal as a payment option. You will be charged via the Pay Now button on the check-out page.
All our prices shown on the website are in New Zealand dollars (NZ$) and the price you will pay will be the total shown at the time of check-out plus any additional shipping charges. All of our transactions are processed by Stripe and Paypal so we will never see, nor store, any of your payment details. It is 100% safe to use.
PURCHASE OF PRODUCTS:
When you place an order via GreenMonkey Velo, you will receive an email of acknowledgement. The acceptance of an order does not occur till shipment as stock levels cannot be 100% guaranteed. Once final acceptance of the order is processed, you will receive an email containing the tracking number for New Zealand Couriers, in most cases you will receive your product overnight from the time of order confirmation. The available stock levels shown online is an indicator only, however we will do our best to keep these up-to-date.
Discounts, voucher codes or promotions will not be validated until the order is accepted by GreenMonkey Velo.
We also reserve the right to refuse an order if for example:
- Product ordered is unavailable from stock
- An identification of an error within production information, including price or promotion.
If there are any issues with your order, we will be in touch with you to discuss the solutions. GreenMonkey Velo reserves the right to refuse any offer to purchase by you at any time.
GreenMonkey Velo will endeavor to keep product information accurate and as up-to-date as possible but from time to time there may be incorrect information displayed. For example, could be incorrect price, photo, color, or stock levels. We reserve the right to cancel an order should this happen and will offer a full-refund. You can purchase with peace-of-mind and we will ensure your satisfaction when purchasing with us.
Domestic New Zealand
GreenMonkey Velo offers a flat rate delivery option to New Zealand addresses with the exception of Rural addresses, which incur an extra $5 charge. However, if your order is over $100, we offer FREE SHIPPING regardless of your location.
We can only deliver to physical street addresses and our products are always traceable using the supplied NZ Couriers tracking number. If goods are lost or damaged in transit, please contact us within 7-days via the contact page, we will use this information to make a claim with the couriers. We offer the choice of replacement or a full-refund after confirmation from the courier that the delivery was not successful.
In most cases, we will ensure that confirmed orders will be dispatched for overnight delivery, but please allow up to 3-4 business days of receiving the order placement and dispatchment. To help with the delivery process, please ensure you provide a delivery address where someone will be available to receive the package and also provide a mobile phone number for ease of reaching you if the delivery has issues.
GreenMonkey Velo is 100% committed to providing high quality goods & services to you. We are confident that you will love what you have ordered. We only stock products from well respected international brands and from our known & vetted suppliers But if something is not correct, please let us know. We will help provide the best solution.
Change of Size or Unwanted Goods
GreenMonkey Velo will accept the return of unused goods within 30 days of receipt in the original packaging. Please use the contact us page to let us know and we will provide you with the address to send the un-wanted items.
Unfortunately the shipping charges are non-refundable and the cost of return shipping is bourne by you.
GreenMonkey Velo is not liable for the loss of goods being returned. It is recommended to purchase insurance at the time of shipping to help protect yourself. The goods remain property of you until we have confirmed receipt of the returned goods.
The GreenMonkey Velo website is intended to provide information for consumers shopping for our exclusive brands and services, including making purchases via the website and registering for our newsletter to receive communication from us. GreenMonkey Velo is not liable for any loss or damages suffered by anyone using this website or the content on this website for purposes beyond which GreenMonkey Velo intended.